FREQUENTLY ASKED QUESTIONS

We are open during the following business hours: 

Monday-Friday: 9:00am-5:00pm

Saturday: By Appointment ONLY

Sunday: Closed

STAT LABS is convenientyl located across from Methodist Charlton Hospital. We service Dallas, DeSoto, and the surrounding areas. 

No, an appointment is not necessary. However, scheduling an appointment can reduce your wait time and make your appointment go by quicker. Walk-ins are welcome 9:30 - 3:30 pm.  You can easily schedule an appointment here.

Yes! We do offer appointments after hours. Just let us know and we can schedule accordingly! 

Yes! We are proud to accept Medicare, Medicaid, and Tricare for laboratory test with an accompanying physicians order. 

No, you do not need a doctor's order, if you are paying cash. Yes, you do need a doctor's order if you intend on using insurance.  You will need a doctor's order from a licensed medical provider. 

We know your time is valuable. Most of our clients are in and out in 15 minutes or less.  However, if a test order requires a specimen to be collected at specific time points or if the donor is unable to provide a specimen at the scheduled appointment time, then a visit may take longer than 15 minutes. 

Most test results will be made available to you within 24 – 72 hours. However, depending upon the specific test ordered, it may take additional time. Please inquire at the time of collection, the approximate turnaround time for your test results.

At STAT LABS, the required amount of blood or specimen that needs to be collected for the specific test will be gently collected and appropriately labeled in front of you by a medical professional. Some collected specimens or blood will be sent to our certified laboratory partner for analysis. Most test results are available within 24 –72 business hours, after specimen collection time.

No. Once a test has been collected, we are not able to provide you with a refund. 

STAT LABS follows all HIPAA guidelines and state regulations regarding distribution of test results. You will receive an email when your results reports are ready for you to view. Written consent is required to provide a copy of your test results to anyone other than you. Confidentiality and discretion are priority at STAT LABS.

The results are in an easy-to-read format that clearly states if the test is within the normal range, positive or negative, or in matters of family relationship DNA testing, the statistical probability of relationship. You are encouraged to share your test results with your physician if the results are not within the normal range.

STAT LABS is able to e-mail most lab test results via our client portal. Additionally, we must follow all HIPAA guidelines and state regulations regarding distribution of test results. In order to release any records to third parties, a Release of Medical Records document must be signed and submitted by the tested individual/guardian BEFORE results are released in any form or fashion. 

STAT LABS empowers you to manage your own health. Many illnesses and diseases can be identified and prevented by managing your healthcare proactively and working with your physician when test results are out of the normal range. Knowing the results of your tests can help you make educated decisions that can ultimately improve the quality of your life. Depending on the type of test, test results can also answer social questions, from paternity to drug abuse, and allow tested parties to better evaluate their next decision steps.

If you have any questions regarding explanations of the components of a test or collection process used to get a test result, feel free to give us a call at (972)-373-4473 or (800) 785-4956. STAT LABS does not interpret test results, diagnose, or treat any disease or illness. If you are concerned about the results of your laboratory test or need any further interpretation beyond your results report, we encourage you to call your physician.

Call (800) 785-4956 to request a mobile sample collection! We can offer both.

At STAT LABS, we accept all major credit cards or zelle.  We accept Medicare and Medicaid and various commercial insurances. 

Yes, we do offer workplace drug screenings. This means that whether you need pre-employment, random testing, post-accident testing, employment background screening, and more, we're here for you! 

Yes! We are proud to offer mobile testing and come to your location to provide service.